Shipping&Tracking
Shipping
Normally we need 1-3 business days to process your order. A shipping confirmation will be sent to you once your order is shipped. You can track your parcel after 3-5 days.
Most of products are shipped from our factory in China, but some heavy products will be fulfilled by Riverruns Amazon, which means you may receive separate shipments under some circumstances, hope you can understand.
Shipping method
1) Standard Shipping:
- Orders between $0.00-$58.99: $3.99 postage fee
- Free standard shipping for ALL US，CANADA orders
- Standard shipping time: 9-15 days
2) Express Shipping:
- Orders between $0.00-$89.99: $25.00 postage fee
- Free express shipping for orders over $360
- Expedited shipping time: 4-7 days
Please note: Receiving Time=Processing Time+Shipping Time
Tracking your orders on website below
EMS, ePacket, Special Line-YW, tracking website: https://www.17track.net/en/
USPS tracking website: https://tools.usps.com/go/TrackConfirmAction_input
Fedex tracking website: https://www.fedex.com/apps/fedextrack/?tracknumbers
Tracking FAQs
1. Why can’t I track my parcel?
Please confirm whether you enter the right tracking number and choose the right tracking website. If all are correct, please write to us: [email protected]
2. Everything is right, why can't I find information about my parcel?
Usually the information will not been updated by the shipping company in time. Please track your parcel after 3-5 days from your order shipped date.
3. What should I do if I did not get the parcel after a long time?
If you have not received your parcel 30 days after the shipping date, please Email to us:[email protected] we will help you to track the parcel.
